Privacy Policy

Last updated: 17 October 2026

PieceJob (“we”, “us”), operated by DEVEDGE SOLUTIONS in South Africa, connects people who need jobs done with verified local workers, through WhatsApp. This policy explains what personal information we collect and how we protect it, in line with the Protection of Personal Information Act, 2013 (POPIA).

Information we collect

• From everyone: your WhatsApp number, your name, and the suburb/area the job is in.
• From workers: the skills you offer, languages you speak, a selfie, a photo of your ID document, and the last four digits of your SA ID number. We do not store your full ID number.
• From customers: the job details you send us (including any voice notes, which we transcribe to understand your request).
• Automatically: messages exchanged with our WhatsApp service, job and payment records.

Why we collect it (and our lawful basis)

We process your information with your consent, given when you start using the service, and to perform the service you ask for:

• To verify workers so customers can trust who they let into their homes.
• To match jobs to workers and share contact details between a customer and a worker only after a job is accepted.
• To process payments and release worker payouts.
• To maintain ratings, handle disputes, and prevent fraud and abuse.

How we store and protect it

Data is stored securely on Cloudflare infrastructure. ID and selfie photos are kept in a private storage bucket that is not publicly accessible, and are used only for verification. We keep personal information only as long as needed to provide the service and meet legal and tax obligations.

Who we share it with

We share a worker’s and customer’s contact details with each other only after a job is accepted, so the job can go ahead. We use trusted service providers to operate the service — WhatsApp/Meta (messaging), PayFast (payments), and Cloudflare (hosting). We do not sell your personal information.

Your rights

Under POPIA you may ask us to access, correct or delete your personal information, and you may withdraw consent at any time. To delete your data, reply DELETE on WhatsApp or email hello@piecejob.work. We will action deletion requests promptly, subject to records we must keep by law.

Contact

Questions or complaints: hello@piecejob.work. You also have the right to complain to the Information Regulator of South Africa.

This policy is a starting draft and should be reviewed by a legal professional before launch.